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Bagaimana Industri Perjalanan Udara Mempersiapkan Musim Liburan

 


Aman untuk mengatakan bahwa pengalaman perjalanan udara di dunia pasca-pandemi telah meninggalkan sesuatu yang diinginkan.


Musim perjalanan musim panas 2022 ditandai dengan kekurangan staf industri penerbangan, penundaan penerbangan, rentetan penerbangan yang dijadwal ulang, dan pembatalan flat-out. Bagi banyak pelancong, itu menjadi lelucon yang memprediksi apakah penerbangan mereka yang akan datang benar-benar akan berlangsung sesuai jadwal atau tidak.


Lebih buruk lagi, harga penerbangan meroket. Orang Amerika membayar sekitar 32% lebih banyak untuk tiket pesawat pada Juli 2022 daripada satu tahun sebelumnya, menurut Hopper.


Jadi menjelang musim perjalanan liburan musim dingin yang sibuk, apa yang bisa kita semua harapkan dari perjalanan udara di bulan-bulan mendatang dan bagaimana industri bersiap untuk apa yang biasanya merupakan waktu tersibuk tahun ini?


Jawaban atas pertanyaan-pertanyaan itu adalah kabar baik dan buruk bagi para pelancong.


Jadwal Penerbangan Yang Diskalakan Kembali


Bahkan dengan rekor inflasi yang melanda negara itu dan biaya hidup yang membengkak bagi orang Amerika, perjalanan tetap menjadi prioritas bagi banyak orang, kata Gabe Saglie, manajer komunikasi senior untuk Travelzoo. Ini adalah kenyataan yang akan berdampak pada kesibukan perjalanan liburan.


"Bagi banyak pelancong, musim liburan ini akan menjadi kembali ke rutinitas perjalanan yang lebih 'normal' setelah dua atau bahkan tiga tahun pengurangan era pandemi, dan lonjakan permintaan itu akan berarti bandara yang sibuk dan pesawat yang penuh sesak," jelas Saglie.


Industri penerbangan mengantisipasi musim liburan yang kuat dan untuk mempersiapkan, maskapai penerbangan telah mengkalibrasi ulang jadwal penerbangan dan melakukan yang terbaik untuk memperkuat staf.


"Sebagai cara untuk meredakan kemungkinan krisis—jenis situasi kacau yang menentukan bagian awal musim panas—fokusnya adalah memangkas jadwal, setidaknya hingga November, dan meningkatkan perekrutan," jelas Saglie.


Sejak akhir musim panas, maskapai penerbangan telah merevisi jadwal mereka untuk musim liburan sebagai cara untuk mengurangi penundaan dan pembatalan, kata Saglie. Perubahan tersebut akan paling banyak mempengaruhi penerbangan domestik regional yang lebih pendek. Bagi mereka yang kebetulan bepergian ke kota-kota kecil, itu berarti lebih sedikit pilihan penerbangan.


Peningkatan Tingkat Kepegawaian—tetapi Kekurangan Terus Berlanjut


Bukan rahasia lagi bahwa pilot komersial dan kekurangan staf umum memainkan peran penting dalam masalah yang dialami banyak penerbang musim panas lalu. Maskapai penerbangan telah mengalami penurunan 4% dalam pilot sejak 2019. Menanggapi tantangan kepegawaian seperti itu, banyak maskapai penerbangan, termasuk JetBlue dan Spirit, memangkas jadwal musim panas.


Saglie dari Travelzoo mengatakan maskapai penerbangan sedang bekerja untuk mengatasi masalah ini sebelum liburan.


"Maskapai penerbangan memberi tahu kami bahwa perekrutan dan pelatihan telah menjadi prioritas besar bagi mereka saat kami menuju musim liburan yang sibuk," kata Saglie. "Karena semakin banyak pilot yang mendapatkan jadwal mereka, itu seharusnya mengurangi penundaan dan pembatalan yang diakibatkan oleh kekurangan pilot musim panas lalu.


"Maskapai penerbangan telah memprioritaskan untuk menghindari krisis yang kami lihat musim panas ini yang ditempa oleh masalah kepegawaian dan permintaan yang diremehkan, tambah Saglie.


Pembatalan selalu menjadi kemungkinan ketika volume perjalanan melonjak seperti yang terjadi selama liburan, Saglie menambahkan, tetapi dalam kebanyakan kasus kemungkinan akan menjadi produk cuaca, yang menjadi ancaman yang lebih besar selama bulan-bulan musim dingin.


Sementara optimisme Saglie adalah berita positif, penting untuk diingat bahwa industri ini jauh dari hutan sehubungan dengan kekurangan tenaga kerja. Biro Statistik Tenaga Kerja telah melaporkan bahwa 18.000 pilot perlu dipekerjakan setiap tahun selama dekade berikutnya untuk menyelesaikan masalah kekurangan pilot komersial yang mengganggu industri.


Tidak hanya masih banyak perekrutan yang harus dilakukan, tetapi pelatihan yang harus dilakukan untuk karyawan maskapai baru tidak terjadi dalam semalam.


"Butuh beberapa saat bagi maskapai penerbangan untuk menyewa dan melatih, terutama dalam posisi yang menuntut seperti pilot maskapai penerbangan," kata Antoine Wilson, pemilik A.D. Elite Travels.


"Saya merasa ini akan menjadi pengulangan awal tahun ini dengan pembatalan dan penundaan penerbangan," tambah Wilson.


Jen Moyse, wakil presiden produk untuk TripIt dari SAP Concur, menawarkan wawasan serupa, memprediksi bahwa untuk musim liburan 2022, maskapai penerbangan masih akan bergulat dengan masalah kepegawaian.


"Hampir semua [maskapai penerbangan] menghadapi kekurangan pilot," kata Moyse. "Ini dapat berkontribusi pada gangguan yang kami lihat, terutama selama musim liburan ketika karyawan maskapai penerbangan dan bandara juga kemungkinan mencoba mengambil cuti, yang semakin memperburuk situasi.


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